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Knowledgebase : General Questions
No, our ipod's are not brand new. Our products are Box opened 'B' grade items. These are return items from High street stores/Catalogues or online retailers. Customers return products for a number of reasons ranging from it being unsuitable for wha...
No, our products are not brand new. Our products are Box opened 'B' grade items. These are return items from High street stores/Catalogues or online retailers. Customers return products for a number of reasons ranging from it being unsuitable for w...
No, our TV's are not brand new. Our products are Box opened 'B' grade items. These are return items from High street stores/Catalogues or online retailers. Customers return products for a number of reasons ranging from it being unsuitable for what ...
Yes, feel free to contact us via phone or fill in a ticket on our support centre and we will try our best to assist you as soon as possible. If you are filling in an online ticket, please include as much detail as possible including the specific model ...
We are not beholden to any specific manufacturer so we can offer objective advice on a range of products. Where we can we will offer no jargon advice and attempt to explain anything you don't understand without obligation to buy. If you are enquirin...
B Grade items are products returned from catalogue or online retailer. They are box opened products which may have been refurbished due to minor faults, missing accessories, damaged packaging or simply because a customer changed their mind. All our pro...
We hope that you never have an issue with one of our products, however even the best electronic products occasionally develop a fault. If this happens we will either repair the item free of charge or replace the item subject to stock. If we are unab...
We hope you are happy with the item that you receive, however if for any reason you are unhappy with the product you have 7 working days from the date of receipt to contact us and report it (see Returns questions). You can choose to have the item colle...
The contrast ratio is a measure of a display system, defined as the ratio of the luminance of the brightest colour (white) to that of the darkest colour (black) that the system is capable of producing. A high contrast ratio is a desired aspect of any disp...
HD Ready TV’s can display a progressive scan picture at 720 lines. A Full HD TV can display a progressive scan picture at 1080 lines.
All our products have a 12 month Return to Base warranty. If the unlikely event of the unit going faulty within 12 months of purchase and you have had the unit delivered, we will collect it, repair the unit and return it to you free of charge. If you coll...
Plasma uses gases to create the picture on the screen. This results in a better depth of picture and colour, and is also ideal for gaming and sports due to the low response time. LCD uses liquid crystal to display the image. This results in thinner TV...
This depends on what you will be using the TV for. If you are only going to be watching normal Freeview or Sky/Virgin HD you probably won’t notice the difference on either type. If in the future you will be using Freesat/Blu-Ray or using a HD Games Co...
For Sports, Gaming and Movies, Plasma TV's have the edge, however this is offset by the fact that Plasma is generally only available in TV’s over 37 inches. If you are limited on space or want a smaller set, LCD is the best choice. LCD's are also usua...