Knowledgebase: Returns and Refunds
How do i return an item?
Posted by Carl Troy on 24 May 2010 01:41 PM
We hope that you are happy with any product purchased from us, however if you wish to return an item then please follow the procedure below;

Note down your Order/Invoice number (this is the 5 digit number that is on the top right hand side of your invoice).
Note down the serial number of the unit (this can be found either on the rating plate on the back of the unit or on the label on the outside of the box)
Call us on 0161 688 1542 and we will arrange o collect the item for you.

Please note that returns for refund/exchange must be in their original packaging and complete with supplied accessories.

Returns for refund/exchange are only valid for 7 working days from date of receipt (14 days for ebay purchases).
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